Refund policy

1. Return Window & Restocking Fee

• We accept change of mind returns within 7 days of receiving your item.

• All approved returns are subject to a 14% restocking fee, which will be deducted from your refund.

2. Eligibility for Returns

To be eligible for a return:

• The item must be unused, unmounted, and in original condition, including tags and packaging.

• Proof of purchase (receipt or order confirmation) is required.

• Customers must contact us first at autosport.tyre.world@gmail.com before sending items back. Unauthorised returns will not be accepted.

3. Damaged, Defective or Incorrect Items

• Please inspect your order upon delivery. If you receive a defective, damaged, or incorrect item, contact us immediately so we can arrange a replacement or refund at no cost.

• For major faults or issues, you are entitled to remedies under the Australian Consumer Law (ACL), including repair, replacement, or refund.

4. Refund Process

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

• Approved refunds will be processed to your original payment method (less restocking fee and shipping costs, if applicable).

• Please allow additional time for your bank or payment provider to complete the transaction.

5. Order Changes or Cancellations

• If you wish to cancel or change your order before dispatch, please contact us immediately. Once shipped, the standard return process will apply.

6. Consumer Guarantees

• This Refund Policy does not exclude or limit your rights under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.